2. Consent to Receive SMS Message

By opting into SMS communication, you consent to receive text messages related to appointment reminders and confirmations, event updates, and updates on the status of your tax case or filing.

How Consent is Obtained:

• Submitting your phone number via our secure website form with a clear opt-in checkbox at francistaxservice.com/contact.

Opt-in Disclosures:

• "Message and data rates may apply." Charges for SMS are determined by your mobile carrier and not by Francis Tax Services.
• "Messaging frecuency varies." The number of messages sent depends on your level of interaction, ranging between 50 and 1,000 messages per month.

3. Message Frequency and Costs

Message frequency will vary based on your preferences and interactions. Standard message and data rates may apply. Francis Tax Service is not responsible for carrier-imposed fees for sending or receiving messages.

4. Opt-Out Proccess

• How to Opt-Out: Reply "STOP" to any message received from Francis Tax Service to discontinue all SMS communications. A confirmation message will be sent to acknowledge the opt-out request.
• Re-subscribe: To resume receiving messages, reply "START" or "YES" to an SMS from Francis Tax Service, or re-opt in via our website.

5. Assitance and Support

For assistance, reply "HELP" to any SMS message to receive autoamted support and contact information.

Additional Support:

• Email: doc@francistaxservice.com
• Phone: 612-722-1129

6. Types of SMS Communications

Subscribers may receive messages related to:

1. Appointment reminders and confirmations (e.g., "Your appointment is scheduled for [Date/Time]").
2. Event notifications (e.g., "Reminder: Francis Tax Service event on [Date] at [Time]").
3. Case/filing status updates (e.g., "Your tax documents are ready for pickup at [Location]").

7. Data Privacy and Security

• Usage Limitation: Phone numbers and consent information collected for SMS communications are used only for service-related communications and regulatory compliance.
• No Sharing: Francis Tax Service does not share phone numbers or SMS consent data with third parties for marketing purposes.
• Security Measure: Data is encrypted during transmission and securely stored, adn only authorized personnel have access to SMS data.
• For full details on how we collect, use, and protect your information - including phone call recordings - please see our [Privacy Policy].

8. Compliance and Legal Guidelines

Francis Tax Service ensures compliance with all relevant regulations, including:

• The Campaign Registry (TCR): Adhering to carrier-imposed requirements for transparency and proper consent management.
• The Telephone Consumer Protection Act (TCPA): Ensuring consent for SMS communications and honoring opt-out requests promptly.
• CAN-SPAM Act (where applicable to promotional messages): Providing clear instructions for opting out and preventing unwanted messages.

9. Contact Us

If you have questions or concerns, please contact us at:

• Email: doc@francistaxservice.com
• Phone: 612-722-1129